SHIPPING & RETURNS

Shipping

Domestic Shipping

We offer free shipping on domestic orders.  We ship with USPS.

We are a small team, please allow 48 hours for an order to be fulfilled.  Pre-order items are the exception, you will be charged at time of checkout and they will be shipped when production is complete.

Once a package has been shipped they will take approximately 5-9 days to arrive.

Upon shipment of your item, you will receive a tracking number to track your package.

International Shipping

We offer standard shipping options based on the weight of your order.  We ship internationally with USPS and DHL Express.

International customers can choose their preferred shipping speed and rate at checkout.

Please be advised that customs and duties charges are the responsibility of the customer.  The package will be delivered DDU (delivered duty unpaid) and the customer is responsible to pay these costs.

Upon shipment of your item, you will receive a tracking number to track your package.

Returns

Return policy

We allow returns on domestic orders, provided the following conditions are met:

  1. Merchandise must be unworn and unwashed with tags attached.
  2. Return must be approved within 14 days of delivery.

A $5.00 return shipping fee will be deducted from your refund.  This fee is waived for exchanges.

There are certain situations where only partial refunds are granted or merchandise credit will be issued:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return process

  1. Go to www.returns.elliottclothing.com and enter the email address you used to place the order and your order number to begin the return process.
  2. We will approve returns that meet all of the above criteria.
  3. You will receive an email from our team supplying you with the return shipping label.
  4. Print this label and use it to cover the previous shipping labels on our packaging.  Our packaging has a second glue strip, making it reusable to return your item to us.
  5. Ship your item.
  6. You will be notified when we receive your return and your refund has been applied.  A $5.00 return shipping fee will be deducted from your refund.  This fee is waived for exchanges. Please allow 7-14 days for the refund to post to your account.

Refunds

Once we receive your item, the refund will be credited back to the original form of payment.  A $5.00 return shipping fee will be deducted from your refund.  This fee is waived for exchanges. Refunds can take 7-14 days to post to your account.

Exchanges

If you would like to exchange an item, the best method is to place a new order for the new size that you would like and return your original item. Go through the above process of returns and choose exchange from the options.  We will provide you with the free return shipping label.  The returned item must be received in unworn, unwashed condition within 14 days of approval of exchange.  If the item does not meet these criteria, you will be charged for the full price of the item.

At this time, we do not allow free return shipping on exchanges for international orders.